Frequently Asked Questions
How many years can your madonna withstand normal wearing?
To date, we have tested that 20 years of wearing our madonna will do absolutely nothing to the enamel or its colours. Only the gold bezel has been scratched by wear over time.
However, damage to the enamel can occur under certain conditions: If there is another pendant with the medallion on the neck and there are bumps and friction between the enamels or between the enamel and another gemstone. Aggressive cleaning chemicals or ultrasonic cleaning can severely damage jewellery enamel. This should definitely be avoided incl. Epsom salts bath which contains sulfates. The golden hanging loop can be harmed by the chain when a person "plays" with the pendant and pulls her from side to side on the chain. However, this must take many years.
Can I take a shower with your enamel medallion?
Yes. Water or soap will not harm our jewellery enamel. Even diving in the sea and a permanent equatorial sun can not harm our enamel.
I can not find the saint's medallion, but I know you make it.
Errors in finding our products are very common. Did you type only the name of the saint in the search field (e.g. Joseph)? If you write anything in front of the saint's name (e.g. Virgen or Our Lady or st. or medal) the search will not work properly.
Can I order medallion set in white gold?
Yes. However, it will be a custom made jewel and the price must be agreed in advance, according to the current market prices of white precious metal.
Can you create a brand new medallion on demand? What will be the price?
Yes, we can. The price of the graphic preparation of the new model is 200 €. To this price you must add the actual price of the jewellery, which depends on the size of the jewellery and the amount of gold used. The price of preparing a completely new inscription is 100 €.
How to clean a gold medallion which have not been a long time worn?
I recommend to polish / wipe a gold frame using a cloth for cleaning of gold. It can be bought in special stores for goldsmiths and jewelers. We deeply do not recommend sonic cleaning, alkali or acid cleaning solutions. They can harm your jewelry enamel forever.
How much does it cost in USD to ship to the Philippines and how long will it take? Will it include insurance?
In this time - January 2023 shipping to the Philippines costs by messenger DHL cca 190.00 USD and lasts up to 10 days. By registered mail it costs cca 50.00 USD and lasts 3-4 weeks. The prices depends on actual CZE/USD exchange rate and it can vary time to time. And yes, your goods is insured anyway.
