Frequently Asked Questions

Frequently Asked Questions

Can I order medallion set in white gold?
Yes. Make a note: "white gold" in your order. The price remains and we are going to set your medallion into white gold frame.

Can you make a completely new medallion which is not in your menu? What will be the price?
Yes, we can. But it is needed to consult every single contract. Delivery time for this work can be relatively long. The graphic preparation of a new model costs 200 EUR, plus the price of entire jewel and postage. The price of a brand new inscription is 100 EUR.

Can I take a shower with your enamel medallion?
Yes. Water or soap will not harm our jewellery enamel. Even diving in the sea and a permanent equatorial sun can not harm our enamel.

How to clean a gold medallion which have not been a long time worn?
I recommend to polish / wipe a gold frame using a cloth for cleaning of gold. It can be bought in special stores for goldsmiths and jewelers. We deeply do not recommend ultrasonic cleaning, alkali or acid cleaning solutions. They can harm your jewelry enamel forever.

How much does it cost to ship to the Philippines and how long will it take? Will it include insurance?
In this time - February 2017 shipping to the Philippines costs by messenger DHL: 100.00 USD and lasts up to 10 days. By courier FedEx costs 222.00 USD and lasts also up to 10 days. By registered mail it costs 45.00 USD and lasts 3-4 weeks. The prices depends on actual CZE/USD exchange rate and it can vary time to time. And yes, your goods is insured anyway.


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