Frequently Asked Questions

Frequently Asked Questions

Can I order medallion set in white gold?
Yes. Make a note: "white gold" on your order. Quality and price remain and we are going to set your medallion to white gold frame.

Can you make a completely new medallion of the saint who is not in your menu? What will be the price?
Yes, we can. But it is needed to consult every single contract. Delivery time for this work can be relatively long. The graphic preparation of a new model costs 200.00 EUR, plus the price of entire jewel and postage.

Can I take a shower with your enamel medallion?
Yes. Water or soap will not harm our jewellery enamel. Even diving in the sea and a permanent equatorial sun can not harm our enamel.

How to clean a gold medallion which have not been a long time worn?
I recommend to polish / wipe a gold frame using a cloth for cleaning of gold. It can be bought in special stores for goldsmiths and jewelers. I really do not recommend ultrasonic cleaning. It can harm your jewelry enamel forever.

How much does it cost to ship to the Philippines and how long will it take? Will it include insurance?
In this time - February 2017 shipping to the Philippines costs by messenger DHL: 100.00 USD and lasts up to 10 days. By courier FedEx costs 222.00 USD and lasts also up to 10 days. By registered mail it costs 45.00 USD and lasts 3-4 weeks. The prices depends on actual CZE/USD exchange rate and it can vary time to time. And yes, your goods is insured anyway.


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